Error Codes for Genmega ATMs

 

Code

Description

Resolution

0

Normal Status

None

CDN04

CDU Connection Failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

D1704

Modem connection error

Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

20001

Unable To Detect Cassette

Remove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser.

20002

Low Cash

Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.

20003

Reject Bin is Full

Empty reject bin – if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible.

20004

Vault Door is Open

This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.

20005

CDU Type Mismatch

CDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.

20010

Receipt Paper Jam

Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming.

20012

Receipt printer feed lever open

Close the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.

20013

Receipt paper is empty

Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.

20014

Thermal printer is overheated

If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.

20215

CDU detects bills prior to dispensing

This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21315

CDU detects bills prior to dispensing

This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21A15

CDU detects bills prior to dispensing

This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

21B15

CDU detects bills prior to dispensing

This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

24A15

CDU detects bills prior to dispensing

This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

24B15

CDU detects bills prior to dispensing

This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.

90001

Error during card swipe

This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.

A0008

Receipt paper cutter error

Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.

ADN04

Printer connection error

Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.

ADN0F

Printer connection error

Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.

ADNxx

Printer connection error

Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.

Axxx2

Thermal printer is overheated – during operation

If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.

Axxx3

Receipt Paper Jam

Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.

Axxx4

Receipt paper is empty

Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.

Axxx5

Receipt paper is jamming during loading

Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.

C0011

CDU sensor is tripped

This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.

C0014

CDU sensor is tripped

Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.

C001x

CDU sensor is tripped

Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.

C0028

CDU sensor is tripped

Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C002x

CDU sensor is tripped

Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C0030

CDU motor failure

Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.

C0031

CDU Gate solenoid error

The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.

C0032

Outlet solenoid error

Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).

C0033

CDU Encoder error

Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and cannot be done over the phone line.

C0034

Double Note detect module failure

Double detect module reporting error, check wiring to the module.

C0035

Double Note detect module failure (2)

Double detect module reporting error, check wiring to the module.

C0036

Detected notes in path before initializing

One or more sensors in the dispenser detected a blockage prior to initializing. Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.

C0037

Sensor(NS7) for detecting Double is covered during dispensing note

None

C0039

Gate sensor open during initializing

Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.

C003B

Notes detected during installation

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.

C0040

Cassette removed during dispense

Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.

C0041

Tried to dispense notes more than 5 times

Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.

C0042

Note jam

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C0043

More than 10 notes rejected during one transaction

Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.

C0044

More than 5 notes rejected consecutively

Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.

C0045

Notes Overdispensed

Check NS4 Sensor

C0046

CDU Hardware Failure

Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.

C0047

Feed error

This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.

C0048

Incorrect bill count

Verify cash count in the Settlement menu.

C004A

Jammed notes

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C004B

Long note detected 3 times consecutively

Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.

C004C

Miscount of notes between sensors

Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.

C004D

Cash cassette not properly set

Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.

C004E

Miscount of notes between sensors

Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.

C004F

Miscount of notes between sensors

Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.

C0050

Power failure during dispense

Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.

C0051

Over 150 notes requested

Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.

C0052

Detected notes in path after dispense

Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.

C0053

CDU double detect module failure.

Double detect module may require adjustment. Check wiring and CDU mainboard connections.

C0055

Detected long notes at outlet sensor

(See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.

C0056

Exit gate sensor failure

Check condition of exit gate, and the exit gate sensor.

C0057

Cassette information is not properly set

CDU programming is not accurate or complete.

C0059

Cash cassette 2 removed prior to dispense.

Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.

C005A

Cash cassette 1 removed prior to dispense

Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.

C005B

Cash cassette 2 misfeed

Check cassette for jams, check condition of bills in cassette.

C005D

Double detect constantly

Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.

C005E

Dispense command size check error

Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.

C005F

Dispense command error

Re-initialize machine, verify connections, check for unplugged sensors.

C006x

Sensor failure

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C007x

Sensor failure

Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service

C0082

Shutter failure

Check all wiring connections to CDU mainboard. Reinitialize CDU

C0083

Stacker sensor failure

Check all wiring connections to CDU mainboard. Reinitialize CDU

C0084

Shutter close error

Check all wiring connections to CDU mainboard. Reinitialize CDU.

C009F

3Cassette misfeed error

Check if notes available in cassette

C00AB

Notes detected before initalizing

Clear notes from dispenser. Possibly dust or foreign object blocking sensor.

C00C7

CS12 Sensor blocked

MB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.

C00C8

CS14 Sensor blocked

MB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.

C00C9

CS12 & CS14 Sensors blocked

MB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.

C00D0

Sensor block while dispensing

MB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.

C00D1

Sensor blocked while dispensing

MB2100T – A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.

C00E0

NS2A, NS2B dark

Nanocash only – verify connections to sensors. Check wiring to mainboard.

C00E1

NS4 dark

Verify connections to NS4 sensor. Check all wiring to mainboard.

C00FF

Sensor blocked

None

CANCE

User canceled transaction at surcharge

This is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.

CDN01

No Response after send command

None

CDN05

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

CDN0F

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

CDN11

No Response after 3 retry of command

None

CDN12

No Response between ENQ-ACK after 5 retry of ENQ

None

CDN13

No Response after 5 retry because of timeout between STX-BCC interval

None

CDNxx

CDU connection failure

Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).

D0001

Modem initialization error

Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.

D0002

Reversal transaction failed.

The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.

D0005

Undefined network processing error

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0011

Format error in the message.

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0012

Invalid Transaction

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0013

Invalid Amount

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0014

Invalid Card Number

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0019

Reenter the entire transaction

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0020

Surcharge screen should have been displayed

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0024

Exceeds issuer withdrawal limit

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0031

Issuer financial institution is not supported by a processor

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0039

No credit account

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0041

No credit account found for the CCN

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0043

Stolen Card

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0050

Transaction is not approved

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0051

Insufficient funds

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0052

No checking account

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0053

No savings account

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0054

Expired Card

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0055

Invalid PIN

Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.

D0056

No card record found

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0057

Transaction not permitted – card

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0058

Transaction not permitted – Terminal

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0059

Customer should contact his or her financial institution

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0060

Allowable withdrawal limit is exceeded

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0061

Exceeded withdrawal limit

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0065

Exceeds withdrawal frequency limit

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0067

Capture card at the terminal (requires card be picked up at ATM only).

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0075

Number of PIN tries exceeded

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0078

No Account

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0080

Invalid Date

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0081

Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals).

Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0082

Cashback limit exceeded.

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0083

Cannot verify PIN

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0084

Processor not available; acquirer processor unable to send message

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0086

Cannot verify PIN

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0090

Cutoff complete for terminal; cannot process prior days business

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0091

Bank unavailable

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0092

System unavailable

Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.

D0093

Transaction serial number mismatch

Verify all programming, contact host processor

D0094

Record format mismatch

Verify all programming, contact host processor

D0095

Routing ID mismatch

Verify Routing ID number – contact host processor

D0096

Terminal ID mismatch

Verify Terminal ID number – contact host processor

D0097

Response type mismatch (reversal)

Verify all programming, contact host processor

D0098

Response type mismatch (day-close)

Verify all programming, contact host processor

D0099

Response type mismatch (Configuration)

Verify all programming, contact host processor

D009A

Response type mismatch (Withdrawal, Balance, Transfer)

Verify all programming, contact host processor

D009B

STX omitted

Verify all programming, contact host processor

D009C

ETX omitted

Verify all programming, contact host processor

D009D

FS omitted (after response code)

Verify that version of Mini-Bank Software matches host processor. Contact host processor

D009E

FS omitted (after retrieval reference number)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D009F

FS omitted (after system trace audit number)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A0

FS omitted (after account balance)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A1

FS omitted (after available balance)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A2

FS omitted (after available balance)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor (Check T-DES Type)

D00A3

FS omitted (after authorization response text)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A4

ETX is in wrong place

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A5

FS omitted (after total cash dispense amount in day close)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A6

FS omitted (after total non cash dispense amount in day close)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A7

FS omitted (after surcharge amount in day close message)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00A8

FS omitted (after surcharge amount in configuration message)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor

D00A9

ETX omitted (from configuration message)

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D00B0

Invalid Terminal ID

Contact host processor

D0100

Transaction approved

None

D0101

Expired card

None

D0102

Unauthorized usage

None

D0103

PIN error

None

D0104

Invalid PIN

None

D0105

Bank unavailable

None

D0106

Card not supported

None

D0107

Insufficient funds

None

D0108

Ineligible transaction

None

D0109

Ineligible account

None

D0110

Number of daily withdrawals exceeded

None

D0111

Cannot process transaction

None

D0112

Amount too large

None

D0113

Account closed

None

D0114

PIN tries exceeded

None

D0115

Database problem

None

D0116

Withdrawal limit already reached

None

D0117

Invalid amount

None

D0118

External decline

None

D0119

System error

None

D0120

Contact card issuer

None

D0121

Routing lookup problem

None

D0122

Message edit error

None

D0123

Transaction not supported

None

D0124

Insufficient funds

None

D0125

Western Union sender data error

None

D0126

Western Union receiver data error

None

D0127

CRC error

None

D0128

Pre-pay transaction failed

None

D0129

Pre-pay transaction rejected

None

D0130

Invalid mobile phone number

None

D0131

Pre-pay account limit reached

None

D0132

Pre-pay system unavailable

None

D0133

Response would exceed message size limit

None

D0134

Necessary information missing to precess transaction

None

D0135

Second Invalid PIN(second “Invalid PIN” try in a row and one try is left before deactivation)

None

D0300

Modem is not responding

Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.

D1000

No Connection

Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.

D1100

ENQ not received from host

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D1200

Transmission error

Use diagnostic or modem test to test modem. If error is persistent, modem may be defective

D1300

NAK sent 3 times to host

Verify host phone number – See D170x. If persistent, it could be a defective modem.

D1500

Modem connection time out – host not responding

Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem

D1702

Modem connection error

Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

D1706

Modem connection error

Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

D170x

Modem cannot support connection – excessive line noise (usually D1704/06)

Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).

D1800

No dial tone

Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.

D1900

No answer

Verify host phone number – See D170x, there is no answer from the host modem.

D2000

Phone line Busy

Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.

D2100

Modem initialization error

Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.

D2200

EOT not received from host

Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor

D2500

Cannot connect to the host

Check the connection

D2510

Timeout while Sending

None

D2511

Communication error while Sending

None

D2513

Timeout while Receiving

None

D2514

Communication error while Receiving

None

D2515

Socket Error while Receiving

None

D3204

Invalid Host phone number

Verify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string.

E000x

RMS port failure, response time out, modem failure, no dial tone

Verify RMS settings (Host Setup) – See D170x

F0001

Current Number of Bills is 0

Load notes into the cash cassette – use Add Cassette function in Settlement

F0002

No Surcharge Owner set

Set Surcharge owner – (Customer Setup)

F0003

No Surcharge Amount

Set Surcharge amount – (Customer Setup)

F0004

No refresh timer set when advertisement is enabled

Set refresh timer – (Customer Setup)

F0005

No Advertisement text when advertisement is enabled

Set Advertisement text – (Customer Setup)

F0006

Dispense limit set error (must be less than 25 notes)

Set Dispense limit – (Transaction Setup)

F0007

Denomination Set error

Valid Denominations are $10, $20, $50, $100 – (Transaction Setup)

F0008

Fast Cash Set error (cannot exceed dispense limit)

Check fast cash settings (Transaction Setup)

F0009

Master Key index is invalid

Check Master Key index – verify checksum (Host Setup)

F000A

Master Key is empty

Check Master Key checksum – reinject key (Host Setup)

F000B

Host Telephone Number is not set

Set Host Telephone Number – (Host Setup)

F000C

Error Retry timer is not set

Set Error retry timer (Host Setup)

F000D

RMS Password is not set when RMS is enabled

Set RMS Password – (Host Setup)

F000E

RMS phone number is not set when RMS send is enabled

Set RMS Phone number – (Host Setup)

F000F

Terminal ID is not set

Set Terminal ID number – (Host Setup)

F0010

Routing ID is not set

Set Routing ID number – (Host Setup)

F0011

Master Key Serial number is not set

Set Master Key serial number – (Host Setup)

F0013

NVRAM Failure

Fatal error, defective memory chip. Replace Mainboard

F0014

NVRAM Failure

Fatal error, defective memory chip. Replace Mainboard

F0015

ATM Serial No. Empty

None

F0016

Default Master Password is not changed

None

F0020

Host IP Address is not inputted

None

F0021

RMS IP or Port is not inputted in RMS Enable

None

P0001

Deposit Error

Deposit Error

P0002

Deposit Timeout

Deposit Timeout

P0003

Invalid Deposit

Invalid Deposit

P0004

Deposit Cancelled

Deposit Cancelled

PDN01

EPP Cmmunication Error

None

W0001

WebRMS failed to dial into the ATM

This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.

W0002

WebRMS low cash warning

This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.

W0003

WebRMS could not retrieve the local ATM time

Although webRMS successfully retrieved the journal information, it could not find the ATM’s local time. (This is equivalent to the “-1/-1/-001” error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.

W0004

The ATM time, as set in the Operator Function Menu, is incorrect

WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.

W0005

WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into.

This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.

W0006

WebRMS has failed to dial into the ATM consecutively for more than 3 days.

Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.