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Royal Bank says tech firms pose threat, eyes startup partnerships

TORONTO: Technology companies pose a competitive threat to established lenders, the head of Royal Bank of Canada said, adding he was keen to work with start-ups to improve the company's mobile offerings.

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Customer Service Strategy: Deliver Value with Time

Have you ever arrived for a lunch date with a friend only to have that friend show up 20 minutes late? Did you enjoy those minutes, sitting alone, studying the menu and looking around? Probably not. I don’t know many people who enjoy waiting.